Role of Butler Handling Guest Luggage

Role of Butler Handling Guest Luggage Procedure :

• Butler check the EAL ( Expected arrival list ) for the VIP guest.
• Prepare for the VIP guest need.
• Stanby in the lobby.
• Gretting, warm welcoming, and identify self to the guest.
• Contact the bellboy for bring the guest luggage and property to guest room.
• Escort guest to the room and offer the hotel facilities explanation.
• Arrive in front of the room, butler open the door and pleased to the guest for entry to the room first.
 • Bellboy place the luggage and property in the luggage rack and double check. • Butler explain the room facilities to the guest.
 • Butler ask permission to the guest for unpacking/packing the luggage and property. • Butler offer any assistance to the guest and last gretting.

Conversation :
A = Butler
B = Guest
• Butler stanby in the lobby before the guest arrive at the hotel.
• The guest arrived at the hotel, door girl open the door car.
• Door girl, and butler gretting and warm welcoming to the guest.

A = Good afternoon Ms. Azura, welcome to Edhotel Padjajaran Hotel, my name is Zaeh, and i’m your butler.
B = Good afternoon, ohh nice to see you Zaeh.
A = Nice to see you too, Ms. Azura and I will serve you during your stay.
B = Hhm I see, thank you zaeh.
A = You’re welcome, Ms. Azura.. I will escort you to the room and for your luggage and property our bellboy will bring to your room.
B = Oke, you can ask about my luggage and property to my assistance.
A = Certainly Ms. Azura.
• Butler call the bellboy for bring the guest luggage and property, and butler escort the guest to the room.
A = Ms. Azura let me escort you to your room, please ?
B = Yes sure.
• Butler escort guest to the lift and show the guest how to use the key. Butler to lead the way and at the same time explain about hotel facilities.
A = Ms. Azura before we go to the room allow me to explain our hotel facilities. Breakfast will be available at Sari Boga restaurant located at Lobby level from 06.00-10.00 am. We also have Café and business centre at lobby level, our meeting rooms located on 2nd floors, the Swimming pool, Spa & Fitness centre are on the 5th floor. Let us know if you need to make a reservation for our restaurant or spa.
B = Yes, the great hotel.
• On the way to the room, show the nearest fire exit. In front of the room butler presses the doorbell by saying “butler service”. Butler open the door and show guest how to use key for the door and for electricity panel.
A = Ms. Azura your nearest fire exit will be to the left/right from your room and I will place your key in the electricity slot.
B = Thank you.
• Putting and placing the luggage, after that offer the guest for room facilities explanation.
A = Ms. Azura, allow me to explain the room facilities, we have the Save Deposit box inside the wardrobe, honor bar dont forget to fill the mini bar list if you want to concume snack or drink, this is the remote control for your television channel list is on the top of the TV, and the beside is drawing table, standing lamp pressing up or down button for turn on/off, you have room view to the mountain, and this is your bed side lamp, telephone to make an outgoing call please press nine follow by the number or you may press zero for operator assistance, one for house keeping, two for laundry, and three for room service, this is you air conditioner the last this is your bathroom for the water tap press red button for hot water or blue for cold water.
B = Alright, I will ask you again if I forget.
A = Its my pleasure Ms. Azura.
• Butler ask permission to the guest for unpacking/packing the luggage and property ( hang in the wardrobe or fold for unpacked clothes and place the property in drawers or the correct place).
A = Ms. Azura may I unpacking your luggage or property and place in the correct.
B = Yes, please you can do it now.
A = Thank you Ms. Azura.
 • After unpacking/packing the luggage and property, butler offer any assistance to the guest and farewell to guest and wish to have a pleasant stay with us.
A = Ms. Azura, is there anything else I can do to assist you?
B = Ohh, no I think its enough, thank so much zaeh.
A = Its my pleasure Ms. Azura, should you need further assistance during your stay with us, please do not hesitate to contact me with speed dial 2323.
 B = Oke, I will contact you again if I need something or etc.
A = Allright Ms. Azura, good afternoon and have a pleasant stay with us.